Privacy Policy

At MeekyStore, we collect information that is essential for providing you with a seamless global shopping experience. This includes: • Personal Identity: Legal name, government-issued ID (if required for large machinery imports), and date of birth. • Communication Details: Primary email address, professional phone numbers, and WhatsApp contact information. • Logistics Data: Complete physical shipping and billing addresses, including GPS coordinates for remote deliveries within Zimbabwe. • Technical Metadata: IP addresses, device identifiers, browser specifications, and session durations collected via persistent and session cookies. • Interaction Records: Transcripts of support chats, sourcing request details, and purchase history.

We process your data under the following legal frameworks: • Contractual Necessity: To fulfill our core promise of sourcing and delivering products to you. • Legal Obligations: To comply with Zimbabwean tax laws (ZIMRA), international trade regulations, and anti-money laundering (AML) protocols. • Legitimate Interests: To optimize our supply chain logistics, detect fraudulent sourcing requests, and enhance the security of our platform. • Consent: For optional marketing communications and secondary tracking cookies. You may withdraw this consent at any time via your account dashboard.

Our infrastructure is designed with a security-first architecture. We utilize: • End-to-End Encryption: All data in transit is protected using Industry-Standard TLS 1.3 encryption. • Zero-Storage Policy: We do not store raw credit card numbers or CVV codes. All sensitive financial data is tokenized and processed by PesePay or our verified banking partners. • Access Control: Internal access to sensitive customer data is restricted via Role-Based Access Control (RBAC) and monitored through real-time audit logs. • Security Audits: We conduct bi-annual security assessments of our global data nodes in China, UAE, and Zimbabwe.

We only share your information with essential partners to complete the sourcing and delivery cycle: • Manufacturing Partners: Selected details shared with suppliers in China or the UAE for warranty registration and custom part specifications. • Logistics Carriers: Shipping information shared with DHL, FedEx, and our internal freight forwarding teams. • Regulatory Authorities: Information disclosed to ZIMRA and other Zimbabwean regulatory bodies for customs clearance and import compliance. • Payment Proccessors: Secure transmission to PesePay and commercial banks for transaction verification.

Because MeekyStore is a global procurement platform, your information may be processed in several jurisdictions. When we transfer data to our sourcing agents or logistics hubs in Guangzhou (China) or Dubai (UAE), we ensure the same level of protection as required by our local Zimbabwean data protection standards. Our international contracts include standard contractual clauses specifically designed to protect your privacy and personal information across borders.

We retain your data only as long as necessary for the purpose it was collected or as required by law (typically 7 years for financial records). Under our privacy framework, you have the right to: • Direct Access: Request a digital copy of all data we hold about you. • Rectification: Correct any inaccuracies in your profile or logistics data. • Erasure: Request the deletion of your account and personal history (subject to legal retention requirements). • Portability: Move your data to another service provider in a structured, machine-readable format.